Software Vendor Resources

General Information ID:    INFO1112    Updated:    02/23/2012

Description

Thawte is a trusted certificate provider. We do not make or support any software. We are more than happy to help wherever certificates are used, however, in the case of software specific issues, we may not always be able to help. The best people to contact will always be your software vendor.

Apache

Apache documentation:
http://www.apache-ssl.org/docs.html
http://httpd.apache.org/docs-2.0/ssl/
http://httpd.apache.org/docs-2.0/mod/mod_ssl.html
http://httpd.apache.org/docs/vhosts/
http://www.apache-ssl.org/httpd.conf.example
http://www.modssl.org/docs/2.0/
http://www.modssl.org/docs/2.8/ssl_howto.html
http://www.modssl.org/related/cert.html

Apache modssl on Mac OS X:
http://developer.apple.com/internet/macosx/modssl.html

Apache modssl on Windows:
http://httpd.apache.org/docs/windows.html
http://httpd.apache.org/docs-2.0/platform/win_compiling.html

Apache faq’s:
http://httpd.apache.org/docs/misc/FAQ.html

Apache modssl faq’s:
http://www.modssl.org/docs/2.8/ssl_faq.html

Subscribe to the modssl support mailing lists:
http://www.modssl.org/support/
 
Subscribe to the Apache-ssl support mailing lists:
http://www.apache-ssl.org
 
Search MARC(Mailing list ARChives):
http://marc.theaimsgroup.com
http://marc.theaimsgroup.com

Bugzilla database:
http://issues.apache.org/bugzilla/

Microsoft IIS

Search Microsoft Knowledge Base:
http://support.microsoft.com/search/

Microsoft Technical Communities:
http://www.microsoft.com/communities/default.mspx

IIS Status Codes:
http://support.microsoft.com/default.aspx

Microsoft Windows 2000 solution center:
http://support.microsoft.com/default.aspx

Microsoft Windows XP solution center:
http://support.microsoft.com/default.aspx

Microsoft IIS 5.0 documentation:
http://www.microsoft.com/windows2000/server/iis/default.asp

Microsoft IIS 6.0 documentation:
http://www.microsoft.com

Microsoft Security Updates:
http://www.microsoft.com/security/default.mspx

SSL Knowledge Base Solutions:

How to import a backed up certificate into IIS5:
http://support.microsoft.com/default.aspx
How to Troubleshoot SSL in Internet Information Server 4.0:
http://support.microsoft.com/default.aspx
How to use Internet Explorer to Verify Your IIS Security Configuration:
http://support.microsoft.com/default.aspx
How to load balance a web server farm by using one SSL certificate in Internet Information Services version 6.0 and in Internet Information Services 5.0:
http://support.microsoft.com/default.aspx
How To enable SSL for all customers who interact with your web site in Internet Information Services:
http://support.microsoft.com/default.aspx
Cannot create a 128-bit SSL session with IIS:
http://support.microsoft.com/default.aspx
Cannot Open SSL-Enabled Web Site:
http://support.microsoft.com/default.aspx
Can't Connect to SSL-Enabled Site and/or Server Stops Responding:
http://support.microsoft.com/default.aspx
Server Certificate Button Unavailable in IIS:
http://support.microsoft.com/default.aspx
SSL Port Disappears When Certificate Removed in Key Manager:
http://support.microsoft.com/default.aspx
How to use ASP to Force SSL for Specific Pages:
http://support.microsoft.com/default.aspx
How To Install and Reload the SSL Filter Sspifilt.dll:
http://support.microsoft.com/default.aspx
SGC Connections May Fail from Domestic Clients:
http://support.microsoft.com/default.aspx
SSL Connections Are Delayed During Initial Connection to Web Server:
http://support.microsoft.com/default.aspx
You receive a "The process cannot access the file because it is being used by another process" error message when you try to start a Web site in the Internet Information Services 6.0 MMC snap-in:
http://support.microsoft.com/default.aspx
How to disable PCT 1.0, SSL 2.0, SSL 3.0, or TLS 1.0 in Internet Information Services:
http://support.microsoft.com/default.aspx
HTTP 1.1 host headers are not supported when you use SSL:
http://support.microsoft.com/default.aspx
Page Cannot Be Displayed When You Connect Through SSL:
http://support.microsoft.com/default.aspx
Cannot find server" or "DNS" Errors When Using SSL (Q and A):
http://support.microsoft.com/default.aspx
Browser Connections Appear to Stop Responding When Accessing IIS Over SSL:
http://support.microsoft.com/default.aspx
How to determine if SSL connectivity is not working on the web server or on an intermediate Device:
http://support.microsoft.com/default.aspx
ISAPI Filter Stops Responding When HttpFilterProc Returns SF_STATUS_REQ_READ_NEXT:
http://support.microsoft.com/default.aspx

Jakarta Tomcat
 
Tomcat resources:
http://jakarta.apache.org/tomcat/resources.html

Tomcat faq’s:
http://jakarta.apache.org/tomcat/resources.html

Configure SSL on Tomcat 3.2:
http://jakarta.apache.org/tomcat/tomcat-3.2-doc/tomcat-ssl-howto.html

Configure SSL on Tomcat 3.3:
http://jakarta.apache.org/tomcat/tomcat-3.3-doc/tomcat-ssl-howto.html

Configure SSL on Tomcat 4.0:
http://jakarta.apache.org/tomcat/tomcat-4.0-doc/ssl-howto.html

Configure SSL on Tomcat 4.1:
http://jakarta.apache.org/tomcat/tomcat-4.1-doc/ssl-howto.html

Configure SSL on Tomcat 5.5:
http://jakarta.apache.org/tomcat/tomcat-5.5-doc/ssl-howto.html

Search MARC (Mailing list ARChives):
http://marc.theaimsgroup.com
http://marc.theaimsgroup.com

Subscribe to the Tomcat-User mailing list:
http://jakarta.apache.org/site/mail.html

Bugzilla database:
http://issues.apache.org/bugzilla/

Novell

Search Novell Knowledge Base:
http://support.novell.com/search/kb_index.jsp

List of Novell Certificate Server Error Codes:
http://support.novell.com/cgi-bin/search/searchtid.cgi

Novell documentation:
http://www.novell.com/documentation

SSL Knowledge Base Solutions:

Thawte Certificate Locks Browser:
http://support.novell.com/cgi-bin/search/searchtid.cgi
Error: -1227 importing a third party certificate:
http://support.novell.com/cgi-bin/search/searchtid.cgi
Error: "SSL initialization failure 0x891c cause bad certificate:
http://support.novell.com/cgi-bin/search/searchtid.cgi
How to renew an expired third party (i.e. Symantec, Thawte, etc.) Public Key:
http://support.novell.com/cgi-bin/search/searchtid.cgi
Getting and Using a Third Party Certificate with iChain 2.0:
http://support.novell.com/cgi-bin/search/searchtid.cgi
When an HTTP web page references an HTTPS object, it is not showing up:
http://support.novell.com/cgi-bin/search/searchtid.cgi
Why certificates generated by the Novell certificate server do not work with wireless access devices (such as cell phones):
http://support.novell.com/cgi-bin/search/searchtid.cgi
Configuring Mutual Authentication using Symantec's CA:
http://support.novell.com/cgi-bin/search/searchtid.cgi
How to make Internet Explorer recognize Novell certificates:
http://support.novell.com/cgi-bin/search/searchtid.cgi
Troubleshooting steps for SSL Certificates, Organizational CA , and Certificate:
http://support.novell.com/cgi-bin/search/searchtid.cgi
How can I verify whether or not an SSL certificate is working properly?:
http://support.novell.com/cgi-bin/search/searchtid.cgi
Apache will not load successfully when using SSL Certificate:
http://support.novell.com/cgi-bin/search/searchtid.cgi
"Not Present" value in properties of SSL Certificate object:
http://support.novell.com/cgi-bin/search/searchtid.cgi
Can't create a Key Material Object (also known as a KMO or SSL Certificate) in ConsoleOne:
http://support.novell.com/cgi-bin/search/searchtid.cgi
1270 error when attempting to save a SSL Certificate:
http://www.novell.com/support/search.do?cmd=displayKC&docType=kc&
externalId=10078406&sliceId=&dialogID=588259&stateId=0%200%2059450952

IBM HTTP

Search IBM Knowledge Base:
http://www-306.ibm.com/software/webservers/httpservers/support/

IBM HTTP Documentation:
http://www-306.ibm.com/software/webservers/httpservers/library/
http://www-306.ibm.com/software/webservers/httpservers/doc52.html

Software support:
http://www-306.ibm.com/software/support/probsub.html

IBM HTTP Server Newsgroups:
http://www-03.ibm.com/systems/i/software/http/services/forum.html

SSL Knowledge Base Solutions:

Guide to properly setting up SSL within the IBM HTTP Server:
http://www-1.ibm.com/support/docview.wss
How to use the IKEYMAN utility:
http://www-1.ibm.com/support/docview.wss
An error occurred while inserting keys to the database" when creating a .kdb file with IKeyman:
http://www-1.ibm.com/support/docview.wss
A Database Validation Error Occurred" or "An error occurred while storing the certificate from the given file”:
http://www-1.ibm.com/support/docview.wss
Limiting access to URLs and directories with client certificates when multiple SSL IP-based virtualhosts are enabled:
http://www-1.ibm.com/support/docview.wss
MOD_IBM_SSL: SSL HANDSHAKE FAILED, ERROR VALIDATING ASN FIELDS IN CERTIFICATE:
http://www-1.ibm.com/support/docview.wss
IBM HTTP Server: Error receiving a trial certificate from Symantec:
http://www-1.ibm.com/support/docview.wss?uid=swg21231581
SSL HANDSHAKE FAILED, ERROR VALIDATING ASN FIELDS IN CERTIFICATE' RECEIVED FOR SOME SSL REQUESTS:
http://www-1.ibm.com/support/docview.wss
IP-Based Virtual Hosting MUST be used if configuring multiple SSL Virtual Hosts:
http://www-1.ibm.com/support/docview.wss

Oracle

Oracle documentation:
http://www.oracle.com/technology/documentation/index.html

Oracle Metalink online technical support:
http://metalink.oracle.com/

Oracle Product Centers:
http://www.oracle.com/technology/products/index.html

Oracle Technology Network:
http://forums.oracle.com/forums/index.jsp?cat=48

Oracle forums home:
http://forums.oracle.com/forums/index.jsp?cat=1

Oracle9i Application Server Implementation of Public Key Infrastructure (PKI):
http://www.oracle.com/technology/sample_code/tutorials/wspki/impl.htm

Using Oracle Wallet Manager:
http://www.oracle.com
http://www.oracle.com

Sun ONE (Iplanet)

Search SunSolve:
http://onesearch.sun.com/search/onesearch/advanced.jsp

Search Netscape Knowledge Base:
http://help.netscape.com/ns/help/kb/corporate/

Search Sun bug database:
http://bugs.sun.com/bugdatabase/index.jsp

Sun product information:
http://docs.sun.com/app/docs/prod/s1websrv#hic

Sun support forums:
http://supportforum.sun.com/

Sun ONE Web Server 4.0 SSL documentation:
http://docs.sun.com/source/816-5654-10/esecurty.htm

Sun ONE web server 4.1 SSL documentation:
http://docs.sun.com/source/816-5666-10/esecurty.htm#1068890

Sun ONE Web Server 6.0 SSL documentation:
http://docs.sun.com/source/816-5691-10/esecurty.htm

Sun ONE Web Server 6.1 SSL documentation:
http://docs.sun.com/source/817-1831-10/agcert.html

Lotus Domino

Search IBM Knowledge Base:
http://www-306.ibm.com/software/lotus/support/domino/support.html

Lotus Domino documentation:
http://www.lotus.com/lotus/offering4.nsf/wdocs/domdochome

Notes/Domino technical articles:
http://www-106.ibm.com/developerworks/views/lotus/articles.jsp

Notes/Domino 4 and 5 Forum:
http://www-10.lotus.com/ldd/46dom.nsf

Notes/Domino 6 Forum:
http://www-10.lotus.com/ldd/nd6forum.nsf

Notes/Domino Fix List:
http://www-10.lotus.com/ldd/r5fixlist.nsf/

SSL Knowledge Base Solutions:

Thawte Trusted Root Certificate Not Included in Domino:
http://www-1.ibm.com/support/docview.wss
Setting up SSL and X.509 Certificates on a Domino Server:
http://www-12.lotus.com/ldd/doc/domino_notes/Rnext/
help6_admin.nsf/0/0efb03569412411385256c1d00398e86
Virtual Server Displays Wrong SSL Certificate when Two Virtual Servers Mapped to Same IP Address:
http://www-1.ibm.com/support/docview.wss
Error: "Page cannot be displayed" Appears to a Web User Connecting Using SSL:
http://www-1.ibm.com/support/docview.wss

BEA Weblogic

BEA Product documentation:
http://e-docs.bea.com/wle/security/config.htm

Configuring SSL for WebLogic Server 6.1:
http://e-docs.bea.com/wls/docs61/adminguide/cnfgsec.html

Configuring SSL for WebLogic Server 7.0:
http://e-docs.bea.com/wls/docs70/secmanage/ssl.html

Configuring SSL for WebLogic Server 8.1:
http://e-docs.bea.com/wls/docs81/secmanage/ssl.html

Configuring SSL for WebLogic Server 9.0:
http://e-docs.bea.com/wls/docs90/secmanage/ssl.html

BEA Newsgroups:
http://forums.bea.com/

Search BEA newsgroups:
http://forums.oracle.com/forums/search!default.jspa

SSL Knowledge Base Solutions:

WebLogic Server 8.1 Servers-->Configuration-->Keystores and SSL:
http://e-docs.bea.com
Review SSL Private Key Settings:
http://e-docs.bea.com
Patches available to prevent invalid SSL certificate chain vulnerability:
http://dev2dev.bea.com/pub/advisory/30
Installing and Configuring the Apache HTTP Server Plug-In on Weblogic 6:
http://e-docs.bea.com/wls/docs61/adminguide/apache.html
Installing and Configuring the Microsoft Internet Information Server (ISAPI) Plug-In on Weblogic 6:
http://e-docs.bea.com/wls/docs61/adminguide/isapi.html
Installing and Configuring the Netscape Enterprise Server Plug-In (NSAPI) on Weblogic 6:
http://e-docs.bea.com/wls/docs61/adminguide/nsapi.html

Citrix

Search Citrix Knowledge Base:
http://support.citrix.com/kb/homepage.jspa

Citrix product documentation:
http://support.citrix.com/docs

Citrix Support Forums:
http://support.citrix.com/forums/index.jspa

Knowledge Center


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