Why do I need to update my domain registration?

Solution ID:    SO16925    Updated:    12/04/2017

Problem

Why do I need to update my domain registration?  
Why do I need to update my WHOIS?  
Why do I need to send a Domain Rights Confirmation Letter?
Why is action required on my part?
Thawte requested a domain registration update.
Thawte requested a Domain Rights Confirmation Letter.

Cause

Thawte is unable to confirm that your organization owns, or has the right to use, the domain listed in your order.

Solution

Thawte must confirm that your organization owns, or has the right to use, the domain listed in your order.

Domain ownership is confirmed by performing a WHOIS lookup. The WHOIS lists a “Registrant”, which is considered the owner of the domain.  

WHOIS services provide public access to data on registered domain names, which currently includes contact information for Registered Name Holders.  http://www.icann.org/en/topics/whois-services/

For example, a domain registration (WHOIS) update or Domain Rights Confirmation would be requested because the domain Registrant is John’s Computers, LLC; because it is different from the organization name listed in the order, Johns Technology Systems, Inc.

If your organization owns the domain listed in your order, update the domain Registrant with your domain Registrar to show your organization’s registered, legal name. 

For example, if John’s Technology Systems, Inc. owns the domain listed in the order, the domain Registrant must be updated to show John’s Technology Systems, Inc. as the Registrant.

If your organization does not own the domain listed in your order, have the Administrative Contact (or relevant contact) on the WHOIS complete the Domain Rights Confirmation.  Thawte will provide that contact with the Domain Rights Confirmation template and instructions via e-mail.    

If you have any questions, please contact Thawte Customer Support.
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