Why did Thawte request my business registration?

Solution ID:    SO16924    Updated:    08/06/2014

Problem

Why did Thawte request my business registration?
Why is action required on my part?
Thawte requested my business registration documents.

Cause

Thawte is unable to verify valid business registration for your organization name
Thawte cannot authenticate your organization.
 

Solution

Thawte must verify that your organization is registered with a government agency and in good standing in the location listed in your order. 

Listed below are some of the potential reasons why Thawte requested your business registration documents: 

1) The organization name listed in your order is not your organization’s legal, registered name.

If you did not list your organization’s legal, registered name, please contact Customer Support using the contact information below.


2) Your organization is not registered in the location listed in your order.

The Locality listed in your order should pertain to (i) the geographic location of your Organization as recorded in your Organization’s Registration documentation, or (ii) in cases where multiple operational premises exists, any other geographical location of an operational premise; not simply the geographical location of a server.

Note:  The locality listed in your order should pertain to your organization’s registration and not the location of the server.

Example:
The state listed in the order is South Dakota.

Country:  US
State:  South Dakota
Locality:  Pierre
Organization:  Thawte, Inc
Common Name:  www.Thawte.com

However, the organization is actually registered as a business in California

If your organization is registered in a different location than that which is listed in your order, please contact Customer Support using the contact information below.


3) There are no government databases with which to confirm your organization’s registration

Please fax or e-mail a current, government-filed business registration document for the organization name listed in your order using the contact information below.

Acceptable documents:

*Articles of Incorporation
*Business License
*Certificate of Formation
*Doing Business As Statement
*Registration of Trade Name or Assumed Name
*Fictitious Name Statement
*Charter Documents
*Partnership Papers
*Vendor/Reseller/Merchant License
*Merchant Certificate
 
 

If you do not have one of the above documents, or if you have any questions, please contact Customer Support.

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Contact Thawte

Americas:
Telephone: 520-477-3114 option 1, or 866-239-4520 option 1
Fax: 1-650-429-7384
E-mail: cs-support@thawte.com
Chat: http://www.thawte.com/chat/chat_cs_us.html


Australia and Asia Pacific:
Telephone: +61 03 9914 5641
Fax: +61 2 8023 8315
E-mail: apacsupport@thawte.com
Chat: http://www.thawte.com/chat/chat_cs_international.html

 

Europe, Middle East, and Africa:
Telephone: +353 1 793 9029
Fax: +353 1 850 2240
E-mail: emeasupport@thawte.com
Chat: http://www.thawte.com/chat/chat_cs_international.html

Contact Details:
http://www.thawte.com/about/contact/index.html

Disclaimer:

Thawte has made efforts to ensure the accuracy and completeness of the information in this document. However, Thawte makes no warranties of any kind (whether express, implied or statutory) with respect to the information contained herein. Thawte assumes no liability to any party for any loss or damage (whether direct or indirect) caused by any errors, omissions, or statements of any kind contained in this document. Further, Thawte assumes no liability arising from the application or use of the product or service described herein and specifically disclaims any representation that the products or services described herein do not infringe upon any existing or future intellectual property rights. Nothing herein grants the reader any license to make, use, or sell equipment or products constructed in accordance with this document. Finally, all rights and privileges related to any intellectual property right described herein are vested in the patent, trademark, or service mark owner, and no other person may exercise such rights without express permission, authority, or license secured from the patent, trademark, or service mark owner. Thawte reserves the right to make changes to any information herein without further notice.  

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