Thawte EV - Validation Requirements for SSL Certificates with Extended Validation

General Information ID:    INFO2609

Description

Extended Validation SSL achieves the highest level of consumer trust through the strictest authentication standards of any SSL certificate. Extended Validation verification guidelines require Thawte to obtain and verify multiple pieces of identifying information about the Organization and Organizational Contact listed in the enrollment.

A. Organization Authentication Requirements
Thawte must verify that your organization is registered with a government agency and in good standing in the location listed in your order.
The following entities are eligible to receive an EV Certificate provided they are currently registered with and approved by an official registration agency in their jurisdiction.
  • Government agencies
  • Corporations
  • General partnerships
  • Unincorporated associations
  • Sole proprietorships
 
 
B. Operational Existence Confirmation
If the organization has been registered for less than three years, Thawte must verify operational existence through one of the following means:
 
·         Through a qualified information source (e.g., Dun & Bradstreet, IRS) 
·         By verifying the organization has an active demand deposit account (e.g., checking account) with a regulated financial institution
·         Through a Professional Opinion Letter (template will be provided by Thawte)

C. Physical Address Confirmation
Thawte must verify the organization’s registered, physical address through one of the following means, if not listed in the Government Agency record:
  • A qualified information source (e.g., Dun & Bradstreet, BBB). The record must include the organization's full business name, and place of business address
  • Through a Professional Opinion Letter (template will be provided by Thawte)
D. Telephone Number Confirmation:
Thawte must verify the organization’s telephone number through one of the following means, if not listed in the Government Agency record:
  • A qualified information source (e.g., Dun & Bradstreet, BBB, Yellow Pages)
  • Through a Professional Opinion Letter (template will be provided by Thawte)
 
E. Domain Authentication Requirements 
Thawte must confirm that your organization owns, or has the right to use, the domain listed in your order. Domain ownership is confirmed by performing a WHOIS lookup. The WHOIS lists a “Registrant”, which is considered the owner of the domain.  The domain registrant must match the organization’s registered, legal name listed and approved on the order.
  • If the registrant does not match, please update the domain Registrant with your domain Registrar to show your organization’s registered, legal name.
  • If your organization does not own the domain listed in your order, we will request:
    • Update the Registrant to match the organization’s registered, legal name.
    • Have the Administrative Contact (or relevant contact) on the WHOIS complete the Domain Rights Confirmation Letter.  Support will provide that contact with the Domain Rights Confirmation Letter template and instructions via e-mail.
F. Order Verification Requirements  
Verification involves calling the Organizational Contact for the order via a telephone number obtained through a qualified information source (e.g., Dun & Bradstreet, BBB, Yellow Pages), to confirm the order information within the enrollment. 
 
If you do not have one of the above documents, or if you have any questions, please contact Customer Support.
Americas:
Telephone: 1-866-239-4520 or 1-520-477-3114 option 1
Chat: http://www.thawte.com/chat/chat_cs_us.html
E-mail: cs-support@thawte.com
Fax: 1-650-237-8888

Europe, Middle East, and Africa:
Telephone: +353 1 793 9029
Chat: http://www.thawte.com/chat/chat_cs_international.html
E-mail: emeasupport@thawte.com
Fax: +353 1 850 2240

Australia and Asia Pacific:
Telephone: +61 3 9914 5641
Chat: http://www.thawte.com/chat/chat_cs_international.html
E-mail: apacsupport@thawte.com
Fax: +61 2 8023 8315

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